Houston · since 2004 · open 24/7
Preferred EMS · also Preferred Medical Transport
Houston ambulance service, handled with care.
BLS, ALS and MICU ambulance transport — to the ER, between facilities and home — for hospitals, nursing homes and families across Houston and the Texas Medical Center.
Request online and Dispatch will call you to confirm, or call Dispatch to arrange the trip by phone.
Texas EMS Licensed · License #1000961
For a medical emergency, call 911.
- Serving Houston since
- 2004
- Dispatch available
- 24/7
- EMTs & paramedics
- 40+
- Three levels of care
- BLS·ALS·MICU
Who needs transport?
Hospitals & facilities
Built for healthcare teams. Clear from request to arrival.
Hospitals, freestanding ERs, nursing homes, assisted living and rehabilitation facilities, case managers and discharge planners.
Patients & families
Planning transport for a loved one? Here is what to expect.
Events
An ambulance on standby at your event.
Services
The right level of care.
BLS · Basic Life Support
For patients who need an ambulance stretcher and EMT-level care during the trip.
Crew: 2 EMTs
ALS · Advanced Life Support
For patients who need paramedic-level assessment or care during the trip.
Crew: Paramedic + EMT
MICU · Mobile Intensive Care
For critical-care patients moving between facilities with intensive-care equipment and staffing.
Level: Critical care
Transport to the ER
Non-emergency ambulance transport from residences and facilities to the ER.
Emergency, or unsure? Call 911.
Hospital discharges
From the hospital to the next destination.
Interfacility transfers
Between hospitals and healthcare facilities.
Long-distance transport
Longer trips to and from Greater Houston.
Nursing home and rehab transfers
Trips to and from nursing homes and rehab centers.
Dialysis transport
Stretcher ambulance trips to and from dialysis.
More services: Non-emergency, scheduledAirport medical transportTransplant-related transport
Areas we serve
Houston and nearby cities.
From the Texas Medical Center to Katy, The Woodlands and Galveston. Each city has its own page with local details.
View all service areasHow it works
Four simple steps.
- You requestOnline, or call Dispatch.
- Dispatch confirmsWe call you to confirm the trip.
- Our crew transportsEMTs or paramedics, at the level of care Dispatch confirmed.
- Arrive and transfer careCare transferred to family or facility staff.
Common questions
Do you take Medicare and Medicaid?
We bill Medicare, Texas Medicaid and most private insurance plans. Self-pay is also accepted. Coverage depends on your plan — call Billing at (713) 222-0326 to check.
Can you bring them back after the appointment?
Yes, return trips can be arranged. Ask Dispatch when you book.
Which level of care do they need?
Not sure? That's okay. The doctor or care team usually decides, and Dispatch will help.
Patient care. A higher standard.