Insurance & Billing
Ambulance billing & insurance information
We send the bill to your insurance for you. Questions? Call Billing at (713) 222-0326.
How billing works
We bill Medicare, Texas Medicaid and most private insurance plans. Self-pay is also accepted. Coverage depends on your plan — call Billing at (713) 222-0326 to check.
Your bill depends on the trip, the level of care and your insurance plan.
Preferred EMS cannot guarantee coverage, reimbursement or claim approval for any transport. Your insurer makes the final decision.
Some trips need approval first
Some plans need approval or paperwork before the trip. Billing can help you check.
You may owe part of the bill
You may owe a deductible, copay or coinsurance, based on your plan.
What Billing may ask for
Billing may ask for these on the phone:
Do not send medical records, Social Security numbers or insurance ID numbers through the website form or WhatsApp. Give insurance details to Billing by phone at (713) 222-0326.
- Insurance plan information (carrier, plan name, member ID)
- Date of transport
- Pickup location and destination
- Referring facility documentation, when applicable
- Other documentation required by the payer
Call Billing
Call the Preferred EMS Billing Department about your bill, payment options or billing documentation. Give insurance details to Billing by phone, not through the website.
For healthcare facilities
Case managers and discharge planners: call Billing at (713) 222-0326 about transport paperwork for scheduled trips.
Paperwork does not guarantee payment. The insurance company decides.
Frequently asked questions
Does insurance cover ambulance transportation?
It depends on your plan and the trip. Your insurance company decides. Call Billing at (713) 222-0326 to check.
Does Medicare cover non-emergency ambulance transportation?
Sometimes. Medicare decides, based on the trip and the paperwork. Call Billing at (713) 222-0326 to check.
Will I have an out-of-pocket cost?
You may owe a deductible, copay or coinsurance. Your plan decides your share.
What information may be needed for billing?
Your insurance details, the trip date, and the pickup and drop-off places. Call Billing at (713) 222-0326.
How can I pay my Preferred EMS bill?
Pay online on our Pay Bill page, or call Billing at (713) 222-0326.
Who do I contact with a billing question?
Call Billing at (713) 222-0326 or email billing@preferredems.com. Don't send medical or insurance details through the website form or WhatsApp. Give them by phone.