Facility Dispatch Portal
Preferred EMS is the trusted transport partner for hospitals, skilled nursing facilities, and discharge planners across Greater Houston. Submit a transport request below or call our dispatch line directly.
Submit a Transport Request
Fill out the form below. For same-day or urgent transports, call (713) 791-9000 directly.
Select Patient Care Level
Not sure? Our dispatch team will help you choose the right level when you call.
Skip the queue. Get a confirmation in 15 minutes.
Case managers, discharge planners, and social workers: use the dedicated line below for same-day and urgent transport requests. Available 24 hours a day, 7 days a week.
HIPAA-Compliant Transport Coordination
All patient information shared with Preferred EMS is handled in accordance with HIPAA Privacy and Security Rules. Our staff are trained on PHI handling, and we execute Business Associate Agreements (BAAs) with facility partners upon request. Contact our operations team at [email protected] to request a BAA.
Facilities We Partner With
Why Facilities Choose Preferred EMS
We understand the operational demands of discharge planning and interfacility transfers. Our service is built around your workflow.
Priority Dispatch
Facility accounts receive priority scheduling. Submit a request and our team confirms within 15 minutes during business hours.
Dedicated Account Rep
Your facility gets a single point of contact for all transport coordination, billing questions, and escalations.
Streamlined Documentation
We work directly with your nursing staff to collect PCRs, face sheets, and transfer paperwork — reducing your administrative burden.
24/7 Availability
Our dispatch line is staffed around the clock. Weekend and holiday transports are handled with the same reliability as weekday runs.
All Care Levels
BLS, ALS, and MICU transport available. Vent-dependent, bariatric, and pediatric patients are within our scope of service.
Direct Dispatch Line
Bypass the general queue. Facility partners call our direct dispatch number for same-day and urgent transport requests.
Set Up a Facility Account
Facilities with recurring transport needs can establish a direct account with Preferred EMS for streamlined billing, priority dispatch, and a dedicated account representative. Contact our operations team to get started.
Looking for printable materials for your team or patient families? Download our free referral kit →