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Call Call Dispatch at (713) 791-9000 — Preferred EMSRequest

Transport to the emergency department

Ambulance Transport to the ER in Houston

Non-emergency ambulance transport to an emergency department, from a residence or healthcare facility, for patients who can safely wait for a scheduled pickup. If the person's condition is serious, getting worse, or you are unsure, call 911 now.

Request a transport

or call Dispatch (713) 791-9000

Next: date, time and your phone number. Dispatch calls to confirm. No medical details needed.

For a medical emergency, call 911.

Serving Greater Houston since 2004. Since 2004
Dispatch answered 24/7. Dispatch 24/7
Over 40 EMTs and paramedics. 40+ EMTs and paramedics
Texas EMS license 1000961. Texas EMS license 1000961
Hospital entrance with red Emergency signage
Dispatch open now · 24/7

Service overview

From home or a healthcare facility to the ER

Preferred EMS provides ambulance transport from residences and healthcare facilities to emergency departments, including from homes, nursing homes and assisted living facilities to the hospital ER. Patients, families, and facility staff can contact dispatch to discuss a request.

Dispatch is available 24/7. Transport availability must be confirmed for your request; calling does not guarantee a response time.

Before you call

What to have ready when you call Dispatch

Have the basic trip details ready so dispatch can discuss your request.

Pickup and destination

Provide the home, nursing home, assisted living or other facility address and the intended emergency department.

Callback and timing

Share your callback number and requested timing.

Not a replacement for 911

For a medical emergency, or if you are unsure, call 911. This page is for non-emergency ambulance transport requests.

For healthcare teams

ER transportation for facilities and residences

Call Preferred EMS dispatch to discuss ambulance transportation from a residence or healthcare facility to an emergency department.

For a medical emergency, or if you are unsure, call 911.

Call Dispatch (713) 791-9000

Questions

ER transport questions

Can transport start at a residence or healthcare facility?

Yes. Preferred EMS provides ambulance transport from residences and healthcare facilities to emergency departments. Call dispatch to discuss the pickup, destination, and availability.

How do I contact dispatch?

Call (713) 791-9000. Dispatch is available 24/7. For a medical emergency, or if you are unsure, call 911.

Is this service a replacement for 911?

No. For a medical emergency, or if you are unsure, call 911.