1. About This Website
PreferredEMS.com provides information about Preferred EMS and its medical transportation services, service areas, healthcare-facility coordination, insurance and billing information, and methods for contacting Preferred EMS.
The website also allows visitors to submit a request for ambulance transportation and to access certain external services, including an external payment portal and WhatsApp.
2. Medical Emergencies
PreferredEMS.com is not an emergency-response service and should not be used to request emergency medical assistance. If you are experiencing or believe you may be experiencing a medical emergency, call 911 or your local emergency number immediately.
This disclaimer concerns use of the website. It does not describe the full scope of services that Preferred EMS may provide when transportation is appropriately arranged through dispatch.
3. Informational Purposes
Information on PreferredEMS.com is provided for general informational purposes regarding medical transportation and related services. Website content is not medical advice and should not be used to diagnose a condition, determine treatment, or replace advice from an appropriate healthcare professional.
The appropriate level of care for a particular transport may depend on individual patient circumstances and should be coordinated with appropriate healthcare professionals and/or Preferred EMS dispatch.
4. Transport Requests
Submitting a transport request through the website does not create or confirm a scheduled transport and does not guarantee transport availability or a specific response time.
Preferred EMS dispatch must review the request and contact the requester to coordinate or confirm scheduling. Requested dates, times, destinations, and levels of care submitted through the website remain requests until confirmed by Preferred EMS dispatch.
For immediate assistance, contact Preferred EMS dispatch directly at (713) 791-9000 or submit a transport request.
5. Information Submitted Through the Website
Visitors are responsible for providing reasonably accurate contact and coordination information when submitting a transport request.
Do not submit diagnoses, medical records, Social Security numbers, insurance identification numbers, or other sensitive medical or personal information through the public website form or WhatsApp.
For information about how PreferredEMS.com handles visitor information, see the Privacy Policy.
6. Service Availability
Preferred EMS dispatch is available 24 hours a day, seven days a week to coordinate ambulance transportation throughout Greater Houston. Website statements regarding 24/7 availability reflect dispatch access and do not guarantee that a particular transport request, vehicle, crew, requested time, or level of care will be available for any specific request.
Transport availability depends on operational factors at the time of the request. Preferred EMS dispatch will advise on availability when a request is reviewed.
7. Insurance and Billing Information
Insurance and billing information on PreferredEMS.com is general information only. Coverage, benefits, authorization requirements, reimbursement, and patient responsibility may vary by payer, plan, transport circumstances, and other factors.
Preferred EMS cannot guarantee that a payer will cover a particular transport. The insurer or payer makes the final determination on coverage and claim payment. For more information, see the Insurance and Billing page.
8. Online Bill Payments
PreferredEMS.com does not collect credit-card information through the website. The Pay Bill page directs visitors to an external CardPointe-hosted payment portal.
CardPointe's applicable terms and privacy practices govern use of its external payment portal. Preferred EMS is not responsible for CardPointe's terms, practices, or operations.
9. Third-Party Services and Links
The website may provide links to third-party services, including CardPointe and WhatsApp. These services are operated independently of Preferred EMS.
Once a visitor follows an external link, the third party's applicable terms and privacy practices govern use of that service. Preferred EMS is not responsible for the content, terms, or practices of external services.
10. Acceptable Website Use
Visitors should use PreferredEMS.com for its intended purposes. Visitors should not intentionally interfere with website operation or security, attempt unauthorized access to website systems, use automated or abusive submissions to disrupt the transport-request form, knowingly submit false or misleading transport-request information, or use the website for unlawful purposes.
11. Website Content and Availability
Preferred EMS may update website information, features, services, or content over time. Website information may change, and temporary website interruptions may occur.
Preferred EMS does not promise uninterrupted or error-free website availability.
12. Intellectual Property
Website text, design, graphics, logos, and other original website content are protected by applicable intellectual-property laws where applicable. Preferred EMS does not claim ownership of third-party names, logos, platforms, or content referenced on the website.
13. Changes to These Terms
Preferred EMS may update these Terms of Use from time to time. The current version and Last Updated date will be displayed on this page. Continued use of the website after an update constitutes acceptance of the revised terms.
14. Contact
Questions about these Terms of Use may be directed to Preferred EMS.