For discharge planners and case managers
Book a facility ambulance transfer
Call Preferred EMS Dispatch at (713) 791-9000, answered 24/7. Tell Dispatch the pickup, destination, requested service level and time. Dispatch confirms every trip with you by phone.
- Since 2004Serving Greater Houston since 2004
- Dispatch 24/7Dispatch answered 24/7
For a medical emergency, or if you are unsure, call 911.
Transport to the ER
Need a patient taken to the ER?
Non-emergency ambulance transport from residences and facilities to the ER. Call Dispatch 24/7 at (713) 791-9000.
For a medical emergency, or if you are unsure, call 911.
Before you call
Have this ready
These trip details let Dispatch set up the transfer in one call.
Please do not send patient medical details through the website. Dispatch asks for what it needs by phone.
- Pickup addressThe hospital, freestanding ER, nursing home, assisted living facility or home address where the crew picks up the patient.
- DestinationThe hospital, facility, dialysis center or home address the trip ends at.
- Requested service levelBLS, ALS or MICU, as requested by the care team. If it is not decided yet, say so and Dispatch will help.
- Date and timeWhen the patient should be picked up, or as soon as possible.
- Your contactYour name and a callback number so Dispatch can confirm the trip with you.
Ambulance service levels
BLS, ALS and MICU in plain words.
The care team decides which level to request. Dispatch confirms the service with you.
- BLS — Basic Life SupportFor patients who need an ambulance stretcher and EMT-level care during the trip.
- ALS — Advanced Life SupportFor patients who need paramedic-level assessment or care during the trip.
- MICU — Mobile Intensive CareFor critical-care patients moving between facilities with intensive-care equipment and staffing.
How booking works
From call to handoff.
Step 1
Call Dispatch
Call (713) 791-9000 at any hour with the pickup, destination, requested service level and time.
Step 2
Dispatch confirms by phone
Dispatch confirms every trip with you by phone, including the BLS, ALS or MICU service. The trip is not booked until Dispatch confirms.
Step 3
Transport and handoff
The crew completes pickup, ambulance transportation and handoff at the destination based on the confirmed request.
Fax (orders and billing): (713) 222-0504
Transfer types
Common facility transfers
- Transport to the ERNon-emergency ambulance transport from residences and facilities to the ER.
- Hospital dischargeAmbulance transportation from the hospital to the next care setting or home.
- Interfacility transfersTransfers between hospitals, freestanding ERs, SNFs, rehab centers and specialty facilities.
- Dialysis transportAmbulance trips to and from dialysis, including repeat trips on treatment days.
- Nursing home & rehab transfersAmbulance transfers for nursing homes, assisted living and rehabilitation facilities.
- Facility dispatch overviewHow hospitals, freestanding ERs, nursing homes, assisted living and rehab facilities work with Preferred EMS Dispatch.
Ready to book? Call Dispatch at (713) 791-9000, answered 24/7. Dispatch confirms every trip with you.